FAQ

1. What is Off the Hook?

Off the Hook is a fishing gear store dedicated to providing high-quality equipment and accessories for all fishing enthusiasts, from beginners to pros.

2. Where are you located?

We are based in Burnsville, MN, USA. Our address is:
📍 Off The Hook, 332 River Woods Lane, Burnsville, MN 55337, United States.

3. How can I contact you?

You can reach us through:
📞 Phone: (612) 450-3719 (Available 9 am - 5 pm CST, Monday-Friday)
📧 Email: fishinghelp2023@gmail.com (We respond within 24 hours)

4. Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding our shipping options in the future.

5. How long does shipping take?

Orders typically take 3-7 business days to arrive. Processing time is 1-2 business days. You will receive a tracking number once your order ships.

6. What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. Items must be unused and in their original packaging.

7. How do I start a return?

To initiate a return, email us at fishinghelp2023@gmail.com with your order details, and we’ll guide you through the process.

8. Do you offer refunds?

Yes, we offer refunds for eligible returns. Once we receive your returned item, we will process your refund within 3-5 business days.

9. Can I cancel my order?

You can cancel your order within 24 hours of placing it. Once the order has been shipped, we are unable to cancel it.